Website Privacy Policy – GDPR

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

Headway Lancaster and Morecambe Bay is committed to ensuring that your privacy is protected. Any information by which you can be identified when using this website, will only be used in accordance with this privacy statement.

The processing of personal data is governed by the General Data Protection Regulation 2016/679 (the “GDPR”), which becomes enforceable in the UK and EU from 25th May 2018.

Headway Lancaster and Morecambe Bay may change this policy from time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to

This policy is effective from April 2020

Who are we?

We are Headway Lancaster and Morecambe Bay, a branch of Headway – the brain injury association. We work to raise awareness of acquired brain injury and provide services to those adults affected acquired brain injury. 

Using the definitions stated in the GDPR, Headway Lancaster and Morecambe Bay is the Data Controller. This means it decides how your personal data is processed and for what purposes.

Headway Lancaster and Morecambe Bay complies with its obligations under the GDPR by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about services or to make a donation.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when.

Your personal data – what is it?

Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the Data Controller’s possession or likely to come into such possession.

How is your information used?

The information you provide will be processed in accordance with the General Data Protection Regulation (GDPR) 2018 and the Data Protection Bill 2018 and will be used for the following purposes: to enable Headway Lancaster and Morecambe Bay to create an electronic and paper record of your needs; to enable the support you need to be arranged.

The information you provide to us will be stored and processed securely on our electronic database system and any paperwork will be stored securely in a filing cabinet

We may use your information to:

  • Process a donation that you have made
  • Carry out our obligations arising from any contracts entered into by you and us
  • Seek your views or comments on the services we provide
  • Notify you of changes to our services
  • Send you communications which you have requested and that may be of interest to you. These may include information about our services, events, and activities.
  • Process a job or volunteering application.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or share your information with third parties for marketing purposes.

Data will be shared with organisations that we have a formal relationship with through a contract or data sharing agreement or to comply with a statutory requirement.

We will ask for your specific consent to such sharing before it happens. If you do not consent to the sharing of your data, we may not be able to support you.

Your choices

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent.

Controlling your personal information

If you believe that any information, we have received about you is incorrect or incomplete, please write to or email us as soon as possible, contact details are given below. We will promptly correct any information found to be incorrect.

Security precautions in place to protect the loss, misuse or alteration of your information

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

When you give us personal information, we take steps to ensure that it’s treated securely.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Use of ‘cookies’

Like many other websites, Headway Lancaster and Morecambe Bay website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access those using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Contact Details

To exercise all relevant rights, queries or complaints please in the first instance contact the Headway Lancaster and Morecambe Bay –